• Leadership and our track record
• Industry Expertise
• Comprehensive Services
• Execution Capabilities

LEADERSHIP

Our business managers and supervisors are experienced outsourcing industry professionals. We have a proven track record of attracting and retaining talent to meet our client’s business needs.

We have years of experience in providing business process outsourcing services in diverse industries.

We know our people are our most important asset and are proud to have them.

Most comprehensive range of services: We provide a range of voice, data and web services under one roof. We also provide software development.

INDUSTRY EXPERTISE

We strategically focus on select industries and invest proactively to strengthen our competencies in these segments. Our industry focus can be defined as:

• We are a predominant service provider in the Collection Industry segment, especially in Healthcare and Medical collections
• Experts in providing customer care services to Telecom, Banking and Financial sector.
• Software and Back Office services.

Our focus has helped us develop domain expertise to become true partners for our clients.

COMPREHENSIVE SERVICES

When you partner with Cleave Global, you improve your processes with:

• Significant Cost Reduction: In most instances, clients can expect a significant reduction in costs while maintaining the
  same quality in the outsourced processes.
• Higher Quality: Quality is the center of our focus. We are an ISO 9001:2000 certified company for all our voice and data processes.
• Management Information: We provide weekly/monthly management information reports, These information reports provide clients increased control and transparency.
• Greater Efficiency: Operating in a 24x7 business environment allows us to provide clients quicker turnaround times.

EXECUTION CAPABILITIES

We are distinctive on following operational dimensions:

Operational infrastructure: We run 24x7 operations serving our clients in all parts of the globe. We have state of the art infrastructure maintaining quality standards.

Recruitment: As a matter of policy all our customer support executives are at minimum  a college graduate. These customer support executives represent our client. We take all the care to ensure that we hire the people as per specific requirement of our clients.

Quality management: We have a separate quality department having Six Sigma qualified persons. Our quality professionals ensure we meet the highest standards of client service. These roles are integrated with operations and are responsible for rigorously monitoring accuracy and desired service level parameters. They provide feedback to the operations and identify opportunities for improvement which is a continuous process at Cleave Global.
 
Compliance management: Our core team works with our clients, develops a customized reporting system and also covers information security and compliance related controls. We work with our clients to implement specific controls to meet regulatory requirements such as FDCPA and HIPAA.

Information Security: It is important for our clients to be assured that their information is secure and they are complying with all regulatory requirements.

We ensure that our clients' data and our own confidential and sensitive data is protected.