Advantage - Cleave Global

Rated amongst India’s Top ITeS & BPO Companies-2007,2008 and 2009. Three years in succession by Dun & Bradstreet.

Advantage: Cleave Global

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	Leadership
	Industry Expertise
	Comprehensive Services
	Execution Capabilities

Leadership
Our business managers and supervisors are experienced outsourcing industry professionals. We have a proven track record of attracting and retaining talent to meet our client’s business needs.

We have years of experience in providing business process outsourcing services in diverse industries. In fact, the varied services offered here boasts of a fine blend of voice, web and data services.

We know our people are our most important asset and are proud to have them.

The most comprehensive range of services include voice, data and web services under one roof. We also provide software development. There are multiple facets to its overall services, which clearly comprise of:

Healthcare and Medical Collection Services
Customer Care Services
Back Office Services

Through Compliance Management programs we ensure cent percent quality management in our every execution of work.

Industry Expertise
We strategically focus on selected industries and invest proactively to strengthen our competencies in these segments. Our industry focus can be defined as:

We are a predominant service provider in the Collection Industry segment, especially in Healthcare and Medical collections.
Aided with experts in providing customer care services to Telecom, Banking and Financial sector.
Deals perfectly in Software and Back Office services.

Our focus has helped us develop domain expertise to become true partners for our clients.

Comprehensive Services
When you partner with us , you improve your processes with:

Significant Cost Reduction
In most instances, clients can expect a significant reduction in costs while maintaining the quality in the outsourced processes.
Higher Quality
Quality is the center of our focus. We are an ISO 9001:2000 certified company for all our voice and data processes.
Data Security
We are ISO 27001:2005 certified organization ensuring that we have safeguards and procedures in place for security of your data.
Management Information
We provide weekly/monthly management information reports. These information reports provide clients increased control and transparency.
Greater Efficiency
Operating in a 24x7 business environment allows us to provide clients quicker turnaround times.

Execution Capabilities
We are distinctive on following operational dimensions:

Operational Infrastructure
Our outsourcing industry professionals offer a 24x7 service operation, which serves our clients in all parts of the globe. We have state of the art infrastructure maintaining quality standards.

Recruitment
All our customer support executives hold a minimum of college graduation degree. These customer support executives represent our clients. Maximum care is taken while recruiting the executives to match the specific requirement of our clients.

Quality management
We have a separate quality department having qualified persons. These quality professionals ensure we meet the highest standards of client service. The roles are well integrated with operations and are responsible for rigorously monitoring accuracy and desired service level parameters. They provide feedback to the operations and identify opportunities for improvement, which is a continuous process at Cleave Global.

Compliance Management
Our core team works with our clients, develops a customized reporting system and also covers information security and compliance related controls. We work with our clients to implement specific controls to meet regulatory requirements such as FDCPA and HIPAA. It helps immensely in the smooth execution of healthcare and medical collection services, finance and banking services, back office services to name a few.

Information Security
It is important for our clients to be assured that their information is secure and they are complying with all regulatory requirements.
We ensure that our clients' data and our own confidential and sensitive data are protected.