Our senior management comprises of experienced outsourcing industry professionals. We have a proven track record of attracting and retaining talent to meet our client’s business needs.
We have years of experience in providing business process outsourcing services in diverse industries. In fact, the varied services offered here boasts of a fine blend of voice, web and data services.
We know our people are our most valuable assets to our organization
There are multiple facets to its overall services, which comprise of:
- Healthcare and Medical Collection Services
- Customer Care Services
- Back Office Services
Through Compliance Management programs, we ensure a very high level of quality management in our execution of work.
We strategically focus on selected industries and invest proactively to strengthen our competencies in those segments. Our industry focus can be defined as:
- We are a leading service provider in, Healthcare and Medical collections.
- Aided with experts in providing customer care services to Telecom, Banking and Financial sector.
- Specialized Back Office solutions.
Our focus has helped us develop domain expertise to become true partners for our clients.
When you partner with us, you will benefit in following ways:
- Significant Cost Reduction
In most instances, clients can expect a significant reduction in costs while maintaining the quality in the outsourced processes.
- Higher Quality
Quality is the centre of our focus. We are an ISO 9001:2000 certified company for all our voice and data processes.
- Data Security
We are ISO 27001:2005 certified for data security from Moody, UK assuring you confidentiality and security of your valuable data.
- Management Information
We provide weekly/monthly management information reports. These information reports provide clients increased control and transparency.
- Greater Efficiency
Operating in a 24x7 business environment allows us to provide our clients quicker turnaround times.
We are distinctive in following operational dimensions:
- Operational Infrastructure
Our outsourcing industry professionals offer a 24x7 service operations, which enables us to serve our clients globally. We have a state-of-the-art voice infrastructure to take calls from anywhere in the world to the delivery center.
- Recruitment
Our recruitment process is designed to source the optimal mix of resources with key skills and positive approach. All our customer support executives are college graduates. Maximum care is taken while recruiting the executives to match the specific requirement of our clients.
- Quality Management
We have Six Sigma qualified Quality Team. These quality professionals ensure that we meet the highest standards of client service. The roles are well integrated with operations teams and are responsible for rigorously monitoring accuracy and desired service level parameters. They provide feedback to the operations teams and identify opportunities for improvement, which is a continuous process at Cleave Global.
- Compliance Management
Our core team works on a customized reporting system in accordance with the client, which covers information security and compliance related controls. We work with our clients to implement specific controls to meet regulatory requirements such as FDCPA and HIPAA. It helps immensely in the smooth execution of healthcare and medical collection services, finance and banking services, back office services to name a few.
- Information Security
It is important for our clients to be assured that their information is secure and is complying with all regulatory requirements. We ensure that our clients’ confidential data is protected.
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