Cleave Global provides integrated customer service solutions. It leverages the domain expertise in our industry segments to better understand and serve our customers' needs. Our customer support services include providing multilingual services for customer assistance, which only facilitates in customer service outsourcing. We help clients address customer service across various delivery channels.
Types of Customer Support Services
Cleave Global’s customer support section is especially qualified in handling complex, unscripted calls in the industry segments that focus around areas including:
Customer Support : Services
Customer support services have been defined in detail in the following paragraphs:
Customer Care
Cleave Global’s operators receive customer calls taking down their queries and dealing effectively with the varied customer problems and resolving them with expertise. Cleave Global has deployed a refined call processing and telecom equipment where ample attention is paid to handle the customers. The equipment includes a sophisticated call routing feature, it smoothly allows the system to instantly scrutinize the available agents and route calls to the most suitably skilled agents. We not only provide quality cost effective customer care, but also maximize the value generated by every customer touch-point.
Customer Acquisition
Cleave Global offers end-to-end customized customer acquisition solutions, which address a wide array of industries as Banking and Financial Services, Telecommunication Utilities and Healthcare industries. The solutions offered are quite effective & workable in nature.
Surveys
Survey services are constantly conducted which gives an idea about the employee productivity, management capability, customer satisfaction and organizational performance of the organization. Cleave Global performs this task to get information on business related activities like survey data entry, survey set-up design, survey scanning and survey reporting which enables in producing satisfactory results in a desired form.
Order Processing
Through order processing, Cleave Global provides support to customers where they order for a product or any service. The round the clock support service yield maximum customer satisfaction results. It facilitates ease of communications both with the clients and their customers. The Cleave Global specialists make use of sophisticated software, which guarantees to meet the most demanding customer requirements. There are customized database, which includes product description and price while giving orders. This even ensures increment in the client’s sales capability.
Welcome Calls
These calls are made when more of the talking is required - in order to offer extra information and thanking the clients for their business. It is brief in nature and yields maximum customer satisfaction, a courtesy performed with genuine dedication. It is dealing mostly with surveys, verifications, lead generation, collections, etc.
Billing Queries & Services
The particular service is executed to handle all billing related services and queries. The service does help in generating bills for the services provided. However, a lot many processes are covered under this category, which is capable of processing any type of statement as in self-pay, insurance claims, secondary insurance billing etc. Billing services can deal with any type of billing demand as in medical, retail, educational, commercial etc. they are all effectively met. |
Customer Support 
