The outbound support service makes use of sophisticated communication technology and is handled by Cleave Global’s state-of-the-art infrastructure. The facilities have been developed keeping in mind the telemarketing service needs, which greatly depends on such technologies for their smooth functioning.

Each and every  call made from Cleave Global is  recorded for quality purpose. With our outstanding customer services and experienced staff, Cleave Global turns its every Outbound Telemarketing project into a major success for our clients.

Types of Outbound Support Services
The outbound support services have been especially developed to properly handle the telemarketing needs and, therefore, include services like:

	Lead Generation
	Recruitment Process Outsourcing
	Appointment Fixing
	Utilities Marketing
	Direct Marketing Campaigns
	Promotional Selling – Up Selling/Cross Selling
	Data Cleansing

Lead Generation
Lead of interested prospect for a business is vital. The Cleave Global experts’ team looks into the matter to yield qualified leads to its customers. It assists in developing, designing, promoting and delivering of the content. Even customized lead generation programs can be as well offered. It helps customers in achieving more return on investment. The service helps in providing telemarketing lead generation through cold calling, supporting sales team in achieving sales targets.

Recruitment Process Outsourcing
A form of BPO, recruitment process outsourcing (RPO) actually means where an employer either outsources or transfers all or part of its recruitment activities to an external service provider. The providers in this area manage the entire recruiting/hiring process, which includes job profiling, on boarding of the new hire, including staff, technology, and method and reporting. In fact, the more developed and well improved the RPO of a company is, the more it will improve a company's time to hire as well increases the quality of the candidate pool and provides verifiable metrics, reduces cost and improves the governmental compliance.

Appointment Fixing
Experienced professionals with an in-depth knowledge are quite adept at fixing appointments with the potential customers on behalf of the company’s sales team.Fixing appointments with all major clients globally meant for the smooth functioning & execution of any project is one of their main responsibilities. This is even done to maintain a long-term business relationship with prospective customers.

Cleave  Global makes it sure that as per the demands of the companies, it provides the responsible services in the most efficient way.

Direct Marketing Campaigns
Direct marketing campaigns are one of the key outbound support services where  we  make it sure that the client is able to sell the product by cold calling.   Cleave Global actually in a way helps the client to conduct a test of the market relatively quickly, at a reasonable cost, and with convincing certitude. It even aids in generating a specific response from targeted groups of customers. The campaign help in increasing sales to existing customers, reestablishes lapsed customer relationships, generates new business as well builds customer loyalty.

Promotional Selling – Up Selling/Cross Selling
Outbound support services present selected up sell/cross sell opportunity for the customers. It successfully helps in dropping the costs while growing the overall efficiency. The executives have to skillfully recognize the clients who are prepared to go for  products.

Cleave Global executives deal with up selling the  products  with the help of great supervision on an individual basis. These executives are experts and quite proficient for up selling all types of product

Data Cleansing
Data cleansing or data scrubbing is the act of detecting and correcting (or removing) corrupt or inaccurate records either from a record set, table, or database. It identifies incomplete, incorrect, inaccurate, irrelevant parts of the data used mainly in databases and then replaces, modifies or deletes this dirty data.

Cleave Global team immensely understands the importance of data quality and with its experienced data cleansers, it is able to improve a company's data quality which allows for a better decision making apart from heightening the business process efficiency, customer satisfaction, and increased revenue. The data cleansing ensures bad data is kept to a minimum and prevents them from negatively affecting the business processes. Cleave Global ensures a client’s data to be fully transferred and accessible during a data migration to a new information system. It reorganizes the data in order to improve oversight, efficiency and planning within their company’s domain.