Cleave Global over the years has gained the expertise and the ability to rapidly scale up and manage time bound complex processes.Cleave Global offers a broad-based set of services like asset recovery, claims preparation and customer service. Our services are structured to align with your business process.
- Collections : Early outs, soft collections and timebound follow through closures on chronic overdue medical bills of all varieties. We take pride in our professionally trained and rigorously tested collectors who know how to maintain the dignity of the debtor.
- Claims Preparation : Coding, Posting Charge Entry, Billing and Payment posting, Claims submission. Claims can be prepared for a hospital facility / practice or TPA. Claim preparation activities are labor intensive. Our objective is to reduce the cost and the amount of time required for these services.
- Claims Processing : Entire end-to-end services from Mail and Document Management Services to Claims Data Capture, Pre-adjudication, Adjudication (HCFAs, UB92s, Dentals, Flex, COBRA, HIPAA claims), Eligibility Maintenance, Re-pricing, Plan Management Database Maintenance, Provider Database Maintenance, Disputed Claims Processing, Customer Care is our broad arena of operations.
- Asset Recovery : Our team of dedicated collectors follows up with the insurance company and the debtors on collections, denials management and claim reprocessing. These collectors are trained and tested on FDCPA and HIPAA.
- Customer Service : Our Inbound specialists handle customer service, make outbound calls and answer all customer queries and account related calls. Customer Service is one of our niche areas.
- Data Entry : Time bound and accurate data entry of over due practices / hospital bills in the specific collection softwares of our customers.
- Cheque Printing : Error free processing of cheques by phone and credit cards.
- Back Office : Analysis and Reconciliation of accounts and complete back office service offerings by an experienced team.
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