Cleave Global supports telecom industry clients and their processes. Our end-to-end processes include the following:

• 24x7 Help Desk: Running helpdesk to provide support for customer service.
  
  
• Directory Inquiry: Assisting customers for directory related queries.
  
  
• Customer Acquisition: Helps acquire customers by handling inbound call flow generated by a commercial advertisement.
  
  
• Soft Collections/Collections: Reminding customers to pay their bills and to collect long overdue bills. Provide skip tracing and collection calls from early outs to hard core collection calls.
  
  
• Billing Services: Generating bills for the services provided.
  
  
• Customer Support: Providing complete support including constant Email Communication / Management.
  
  
• Network Management Reconciliations: Reconciliation of telecom minutes for different networks .
  
  
• Lead Generation: Generate leads through cold calling, support  sales team in achieving sales targets.
  
  
• Ordering Support: Provide support to customers for  ordering a product.
  
  
• Anti Churn Management: We specialize in providing effective communication to customers to reduce the churn.